Café Cherrier

December 1st 2019

SETTLEMENT DATE – DECEMBER 2019 On December 26, 2014, a woman moving in a motorized wheelchair and a service dog from the Mira Foundation telephones the Café Cherrier, a Parisian bistro, which has become an institution in Montreal because it...
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Canada Post

March 1st 2019

SETTLEMENT DATE – MARCH 2019 In April 2018, a couple, both traveling in a motorized wheelchair, contacted the RAPLIQ to denounce discriminatory practices on the part of Canada Post. We first contact the Canada Post Ombudsman who mandates a manager...
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Evo Student Residence

July 1st 2018

SETTLEMENT DATE – JULY 2018 In June 2017, a man in a manual wheelchair contacted us because he wished to file a complaint against the EVO University Residences, which rents rooms during the summer. As the complainant is the beneficiary...
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Institut de Tourisme et d’Hôtellerie du Québec (ITHQ)

June 1st 2018

SETTLEMENT DATE – JUNE 2018 On March 31, 2017, the RAPLIQ realized that the ITHQ, the Mecca of culinary, hotel and tourist education in Montreal, was in the process of building an outdoor terrace and adjoining the Restaurant de l’Instittut....
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Wok & Soupe

May 1st 2017

SETTLEMENT DATE – MAY 2017 The complainant is the mother of a 5-year-old child, severely disabled, who acts on behalf of her son. The latter is in a motorized wheelchair and lives with cerebral palsy, which in his case causes...
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AML Cruises inc.

June 1st 2016

SETTLEMENT DATE – JUNE 2016 A woman traveling in a motorized wheelchair wanted to go celebrate her wedding anniversary on the cruise ship “Cavalier Maxim” of Croisières AML Inc., which offers a gourmet dinner lasting three and a half hours,...
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Shilldev Holdings Ltd

March 1st 2016

SETTLEMENT DATE – MARCH 2016 A man in a motorized wheelchair filed a complaint against a merchant who rented commercial space in one of the buildings belonging to Shilldev Holdings, for refusing indirect access to his business. For reasons of...
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Taxi Van Medic

July 1st 2015

SETTLEMENT DATE – JULY 2015 Two women with disabilities each filed a complaint against this taxi intermediary, who used private and illegal practices at the very least to discriminate. The alleged facts were that the accessible and adapted taxi company...
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Société des Alcools du Québec (SAQ) (408 branches)

June 1st 2015

SETTLEMENT DATE – JUNE 2015 The complainant, who is traveling in a motorized wheelchair and with her assistance dog from the Mira Foundation, notes that in most SAQ branches, there is not enough clearance to circulate between the aisles and...
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H.K. (particular)

November 1st 2014

SETTLEMENT DATE – NOVEMBER 2014 The complainant, who is traveling in a motorized wheelchair, lives with her husband and two daughters on the 3rd floor of an apartment building where there is a dilapidated elevator which often has a difference...
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