SETTLEMENT DATE – JUNE 2015
The complainant, who is traveling in a motorized wheelchair and with her assistance dog from the Mira Foundation, notes that in most SAQ branches, there is not enough clearance to circulate between the aisles and to get to the different cases. Throughout the years, there are always full and empty boxes that take away even more space to circulate. This becomes very dangerous, as she or her dog could be injured.
In addition, she also notes that the point-of-sale terminals are fixed at the counter, with no possibility of removing them to take them with them and compose their data confidentially.
Also, some branches in Montreal do not have universal access for people with disabilities, which is unacceptable in 2014, when his complaint was filed.
It requests the accessibility of 6 inaccessible branches, the modification of ALL POS terminals of ALL branches in the province, as well as a clearance of 36 inches everywhere in all branches and at all times during the year, even in the holiday season + moral damage.
It will obtain the release, the accessibility of 5 of these branches, and the adaptation of one to two of the POS terminals in each branch + moral damages.
Settlement without mediation.
http://www.cdpdj.qc.ca/fr/mobile/Pages/actualite.aspx?showItem=697