SETTLEMENT DATE – MARCH 2016
A man in a motorized wheelchair filed a complaint against a merchant who rented commercial space in one of the buildings belonging to Shilldev Holdings, for refusing indirect access to his business. For reasons of required confidentiality, we cannot mention the name of the first respondent.
As the respondent cited above was not the owner of the building, a simple agreement aimed at improving the universal accessibility policy regarding interactive behavior between staff and customers, as well as a small gift certificate for purchase and rental made strictly in this branch. All of this materialized following mediation which brought together the complainant, the RAPLIQ and the respondent above.
Like Shilldev Holdings Ltd or its representatives did not respond to the call to hold group mediation. The CDPDJ mediator continued her reminders with Shilldev Holdings and another mediation took place with the complainant, the RAPLIQ and the representative of Shilldev Holdings, authorized to negotiate, Me Robert Pancer of the firm Phillips Friedman Kotler.
An agreement with all reservations was made as follows:
- The accessibility of the building at the center of the dispute;
- The accessibility of 7 other commercial buildings belonging to Shilldev Holdings Ltd, if the feasibility index permitted. The requirement of Shilldev Holdings to obtain a reduction in the cost of works related to the PRAM program of the City of Montreal prevailed;
- The RAPLIQ added that, if necessary, all work should be completed by September 2020 at the latest;
- A joint press release to go on the news wire, and Shilldev was responsible for the costs.
Results of the settlement: – The accessibility of none of the eight targeted buildings was made since their respective accessibility presented for each of them, an excessive constraint, particularly due to the fact that these planing works in front of to be executed inside the business rather than outside, taking into account planning regulations, this would have reduced the density of the establishment by at least 30%.