SETTLEMENT DATE – MARCH 2019
In April 2018, a couple, both traveling in a motorized wheelchair, contacted the RAPLIQ to denounce discriminatory practices on the part of Canada Post.
We first contact the Canada Post Ombudsman who mandates a manager to meet with the two people.
The alleged facts are that when the postman goes to their address and wants to leave a parcel or registered letter and no one is at home, common practices are that the postman must have the item redirected to the post office on closer.
However, said post office is in a pharmacy which is inaccessible to people in wheelchairs. This means that if this situation arises, the man or woman must wait at the pharmacy door, hand over their delivery advice card with identification documents, then leave.
They can sometimes wait outside in the rain or in the cold. This is unacceptable.
Therefore, following the Ombudsman stage, a method that did not really work, the RAPLIQ will file a formal complaint for the two complainants with the Canadian Human Rights Commission.
Canada Post accepts mediation which will take place in August 2019. Mediation takes place in a user-friendly manner. The requests:
- no longer grant post office franchises in non-residential buildings accessible;
- Review their universal accessibility policy;
- Review the package and letter management plan in case of absence;
- Moral damage.
Canada Post representatives asked for a few weeks of reflection and came to the acceptance of all the above-mentioned requests